More Than 60,000 Washington Post Customers Canceled Subscriptions After Jeff Bezos Axed 44% of Reporters

[Callie1979]

20. I worked for a company like that; cutting support staff produced worse cust svc

I was a field tech; drove around fixing equipment. One of the biggest sales points for our equipment was "We provide same day or next day service with company employees".
THEN the top folks started cutting field techs (must "save money&quot ; response times slowed. Larger customers left for competitors, so they cut MORE. And lost MORE customers. The stupid thing is, in my area we had 3 guys. In that area we had over 3000 machines from desktop sized to 300k machines. We had FOUR customers who generated enough revenue to pay ALL THREE of our salaries. So the rest was gravy. But still not enough
I was actually lucky when it was my turn. YEARS earlier I knew at some point I'd be rug-pulled so I started buying rental homes & finding other sources of income. So when my day came I decided, at 53, "I'm done. I'm now retired". Not sure where I'd be if I hadn't prepared