GSA looks to automate a million work hours, after losing nearly 40% of its workforce

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Source: Federal News Network

Artificial Intelligence
GSA looks to automate a million work hours, after losing nearly 40% of its workforce

GSA is nearly halfway to its goal, and began this work internally. But its deputy administrator said the project could expand outside GSA if deemed successful.

Jory Heckman@jheckmanWFED
April 14, 2026 4:38 pm
4 min read

The General Services Administration is planning to use artificial intelligence to automate a significant portion of its internal work, after losing nearly 40% of its total workforce under the Trump administration.

GSA Deputy Director Michael Lynch said at an industry conference Tuesday that GSA has launched a “million hours challenge” for its internal AI tool USAi to automate a portion of the work done by federal employees and contractors.

“We have about 400,000 hours that are currently identified in ways that we could not replace people, but remove that non-high-value-added time and replace it by putting people on more high-value opportunities within the agency,” Lynch said at the OpenText Government Summit on Tuesday.

GSA is nearly halfway to its goal, and began this work internally. But Lynch said the project could expand outside GSA if deemed successful. ... “We want to start with ourselves and expand as we go forward,” he said.

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Jory Heckman
Jory Heckman is a reporter at Federal News Network covering the Postal Service, Department of Veterans Affairs, IRS, big data and technology issues. Follow @jheckmanWFED

Read more: https://federalnewsnetwork.com/artificial-intelligence/2026/04/gsa-looks-to-automate-a-million-work-hours-after-losing-nearly-40-of-its-workforce/