Be aware that Verizon stores "only sell phones."

[rownesheck]

8. I understand your frustration.

But, the employee at the store is probably directed by district managers and those in higher positions to respond this way. It's not the store employee's fault. Please try not to take it out on them. As someone who unfortunately has had to work in retail my entire life, this is all too common. Customers get angry at store employees rather than those in corporate positions, who the customer should really be upset at. Ninety percent of situations that anger customers are not store level employees' fault. Instead, try saying "ok", walk out of the store, and compose a lengthy email directing your anger at the policies set forth by corporate.