I'm writing to Quicken, too, and telling them that I'll never ever use their products again.
In the meantime, I did find a free program that is actually very similar to Quicken. I'm glad that it's only February because I can set it up from January 1st based on bank statements. The cash account is another story, but that's okay.
The new program is called GnuCash and so far, I'm pretty happy with it. I tried a couple of others, including ones that aren't free, but I like this one best. If you're still hunting for another program, you might want to check it out. 
On edit: GnuCash does allow importation of Quicken files and some others, but when I tried it, I got a pop-up that said my files were "corrupted" and couldn't be imported. 
C'est la vie. My tax return arrived already, so I'll just start over with this year.
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